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FAQs
We've answered a number of frequently asked customer questions to help you learn even more about how our online identity verification solution may help your organization
How do verification services help my business?
Our services can help your business by providing a way to verify and authenticate your customers’ identities, which can help prevent fraud and ensure compliance with legal regulations. In more detail:
SIM Swap service can help to detect and prevent SIM swap fraud, which is a type of mobile fraud where a criminal convinces a mobile network operator to transfer a victim’s phone number to a SIM card that the criminal controls.
IMSI/MSISDN mapping service can help to identify the correct SIM card that is associated with a mobile phone number.
Age verification service can help to ensure that your business is not providing services to individuals who are under the legal age for those services, and address verification service can help to confirm that a customer’s billing or shipping address is valid.
Overall, these verification services can help your business to operate more securely and efficiently, by providing a way to verify the identities of your customers and detect and prevent fraud.
What customer support do you provide?
At our company, we understand that customer support is crucial to the success of our business and to the satisfaction of our customers. That’s why we have dedicated teams in place to provide support to our customers Monday through Friday during office hours.
The Onboarding Team is responsible for helping new customers set up their account and get started with our services. They will guide you through the process of setting up your account, answer any questions you may have, and provide you with all the information you need to get started.
The Account Management Team is responsible for overseeing the ongoing relationship with our customers. They will help you to understand the services that we offer, make sure you are getting the most out of our services, and help you to resolve any issues that may arise.
The Customer Support Team is responsible for providing assistance to customers who are experiencing problems with our services. They are available to help you with any technical issues or questions you may have, and will work with you to resolve any issues as quickly as possible.
All the teams are trained to provide professional and efficient support to our customers. They can be reached via email, phone or chat. They will promptly respond to your queries, and will work with you to resolve any issues or concerns that you may have.
In summary, our customer support teams are dedicated to providing the highest level of service and support to our customers. They are available Monday through Friday during office hours and are ready to help with any questions or concerns that you may have.
How Do you protect sensitive information?
We never store information in the first place.
How does your service integrate with our systems?
At our company, we understand the importance of seamless integration for our customers. That’s why we offer a strong set of APIs (Application Programming Interface) that allow our customers to easily integrate our services into their existing systems and processes. Our APIs provide a simple and flexible way for customers to access our services programmatically, and perform actions such as verification and authentication.
Our APIs are designed to be easy to use and integrate into any platform, regardless of the technology stack. They are well-documented, and we provide sample codes to help our customers get started quickly. Additionally, our APIs are highly secure and use industry-standard protocols to protect sensitive customer information being relayed.
With our APIs, our customers can easily integrate our services into their platforms, such as website, mobile app or back-office systems, so they can have a seamless and secure verification process for their customers. It is also possible to customize the integration to match the customer’s needs and preferences.
What is your pricing model?
Our pricing model is a combination of Subscription and Usage-Based pricing, which is designed to offer flexibility and affordability to our customers.
Under the subscription-based model, customers pay a fixed monthly fee for access to a certain number of API requests. This minimum number of API requests is included in the subscription fee, and customers can use these requests for the duration of the subscription period. For example, if a customer subscribes to a plan with a monthly fee of $100 and a minimum of 1000 API requests, they can use up to 1000 API requests per month without incurring additional charges.
Once the threshold of the minimum number of API requests is exceeded, the usage-based model comes into play. For any additional API requests that are consumed beyond the minimum number included in the subscription fee, customers are charged based on the number of API requests consumed. This ensures that customers only pay for what they use, and allows them to easily scale their usage up or down as needed.
This hybrid pricing model allows customers to have a predictable cost for a minimum use and flexible cost for additional usage, which can be more cost-effective for businesses that have varying usage patterns. It also allows customers to have a better control on their costs and budget accordingly.
Overall, our pricing model is designed to offer customers the best of both worlds – the predictability and affordability of a subscription-based model, combined with the flexibility and scalability of a usage-based model.
How long does it take to verify a User?
We understand the importance of fast and efficient verification processes for businesses. That’s why we have invested in technology and processes that allow us to provide electronic identity verification in real-time. With our system, the maximum time it takes to verify a user is in a matter of seconds. This allows businesses to authenticate and verify the identities of their customers quickly and efficiently, while also providing a seamless and secure experience for their customers. Our electronic identity verification service offers the fastest and most efficient way to authenticate and verify customer identities, so you can focus on your core business operations.
Which industries can benefit from your services?
Our services can benefit a wide range of industries and businesses. Some examples include:
Banking and Financial Services: Banks and other financial institutions can use our services to authenticate customers and prevent fraud when opening new accounts, performing transactions, or accessing sensitive information.
E-commerce and Retail: Online merchants and retailers can use our services to verify the identities of customers during the checkout process and prevent fraud.
Healthcare: Healthcare providers can use our services to verify the identities of patients and comply with regulations around patient privacy and data security.
Gaming and Gambling: Gaming and gambling companies can use our services to verify the ages of customers and prevent under-age gambling.
Government and Public Services: Government agencies and public services providers can use our services to verify the identities of citizens and comply with regulations around identity verification.
Employment and Recruitment: Companies in the employment and recruitment sector can use our services to verify the identities of job applicants and comply with regulations around background checks.
Education: Educational institutions can use our services to verify the identities of students and comply with regulations around student privacy and data security.
These are a few examples of the industries and businesses that can benefit from our services, but they can be used in any other industries that require identity verification and fraud prevention.
Can you provide a demo of your service?
Yes, we would be happy to provide a demonstration of our service. We recommend reaching out to us directly to schedule a demo or a consultation session. This will allow us to discuss your specific verification and authentication needs and show you how our service can support your business. We can walk you through the system, demonstrate how it works and answer any questions you may have. Please don’t hesitate to contact us to schedule a demo at your convenience.